Legal
Privacy Policy & Website Accessibility Statement
Privacy Policy
Privacy Policy
Last Updated: 07/01/2025
Golden Hour Downsizing ("we," "our," "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with applicable privacy laws and professional standards.
Information We Collect
We collect personal information in the following ways:
Information You Provide
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When you contact us to inquire about or schedule professional organizing services, we may collect your name, email address, phone number, home address, and any relevant information needed to provide services in your home.
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When you sign up for our email list or complete a contact form, we collect your name and email address.
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If you email, call, or text us for customer service, we may collect information related to your inquiry to assist you effectively.
Automatically Collected Information
We use Google Analytics and other standard tracking tools to collect general website usage data. This may include your IP address, browser type, time spent on our site, and referral sources.
We also use cookies to enhance your user experience and analyze site activity. You can adjust your browser settings to disable cookies.
How We Use Your Information
We use your personal information to:
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Schedule and deliver in-home organizing services
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Respond to your questions and provide customer support
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Send occasional updates or service-related communications (you may opt out at any time)
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Improve our website and service offerings using analytics tools
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Maintain security and comply with legal obligations
Sharing of Personal Information
We do not sell or rent your personal information.
We may share information with trusted service providers strictly as needed to support our business operations, for example:
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Website hosting through Wix
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Email communications via secure platforms
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Analytics services via Google Analytics
We may also disclose personal information if required by law or in response to legal requests to protect the rights, safety, or property of Golden Hour Downsizing or our clients.
Client Privacy in the Home
We understand that in-home services require a high level of trust. All information shared with us: verbally, in writing, or by observation during your organizing sessions, will be kept strictly confidential. We do not share details about your home, possessions, or personal circumstances without your express permission.
Data Retention & Security
We retain personal information only as long as necessary to fulfill service needs or comply with legal requirements. We use reasonable security measures to protect your information from unauthorized access or disclosure.
Your Rights & Choices
You may contact us at any time to:
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Review, update, or request deletion of your personal information
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Opt out of marketing emails or texts
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Ask questions about how your data is used
To exercise your rights, contact us at ashley@goldenhourdownsizing.com or (715) 439-9320.
Changes to This Policy
We may update this Privacy Policy as our services or legal requirements evolve. The most current version will always be posted on our website with the updated date.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Golden Hour Downsizing
249 Dogwood Street
Park Forest, IL 60466
Phone: (715) 439-9320
Email: ashley@goldenhourdownsizing.com
Website Accessibility Statement
Website Accessibility Statement
Last Updated: 07/01/2025
Golden Hour Downsizing ("we," "our," "us") is committed to ensuring digital accessibility for all users, including people with disabilities. We are actively working to improve the user experience for everyone and to comply with relevant accessibility standards.
Our Committment
We strive to make our website as accessible as possible by following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines help ensure that digital content is accessible to individuals with a wide range of abilities and assistive technologies.
Accessibility Features on Our Site
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Clear, consistent navigation
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Alt text for meaningful images
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Sufficient color contrast for readability
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Scalable text and responsive layout for different screen sizes
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Keyboard-friendly navigation
Ongoing Efforts
We are continuously reviewing and updating our website to identify and fix accessibility barriers. While we aim to meet all guidelines, we recognize that some areas may still need improvement. We welcome your feedback to help us enhance accessibility.
Need Assistance?
If you experience any difficulty accessing content on our site or need assistance with any part of our website, please contact us. We are happy to provide information or support by phone or email.
Contact Information
Golden Hour Downsizing
249 Dogwood Street
Park Forest, IL 60466
Phone: (715) 439-9320
Email: ashley@goldenhourdownsizing.com